Questions, answered.

Orders are packed within 1–2 business days. Mugs usually arrive within 3–7 business days in the US. Pet products ship from our partner warehouse and can take 7–15 business days — the estimate is shown on each product page.

Yes — US orders over $50 ship free. A flat rate applies to smaller orders and is shown at checkout before you pay.

Yes. As soon as your order ships you'll receive an email with a tracking link.

Every mug is double-boxed, but accidents happen. Email us a photo within 7 days of delivery and we'll send a free replacement — no need to return the broken one.

Unused items in their original packaging can be returned within 30 days. Contact us with your order number and we'll help you start a return.

Yes. Our mugs are dishwasher and microwave safe. For the longest-lasting print we recommend the top rack.

Most designs come in 11oz (classic) and 15oz (large). Choose your size on the product page.

Yes — add any two mugs to your bag and the discount appears automatically. Every pair of mugs gets the offer.

Measure around your pet's neck (for bandanas) or head (for hats) and check the size guide in the product description. If they're between sizes, size up.

Our toys have reinforced seams, but no toy is indestructible. Please supervise play and remove toys that become damaged.